Your keepsake is more than just jewelry, it's a piece of your story, created with love and intention. I want you to feel confident wearing it every day, knowing it's made to last.

Each piece is made with great care and high- quality materials, but like all fine jewelry, it deserves gentle handling and proper care. To ensure peace of mind, every piece comes with a limited warranty.

Warranty Coverage

Your 3- month limited warranty covers craftmanship and material defects noticed after delivery. This includes:

  • Resin or stone defects (such as cracking, lifting, or visible flaws that appear under normal wear)
  • Faulty soldering or loose settings discovered shortly after delivery
  • Clasp or finding defects due to manufacturing issues

If an issue arises within this period, I'll happily repair or replace the affected component (where possible) at no charge.

Please inspect your jewelry upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right. If a setting is defective upon receipt of the jewelry piece or the keepsake stone appears to have major flaws, you have a 5 day grace period after receipt of the item to email me photos with your concern. It is up to Love, Mandy to determine whether the flaw falls within the normal variation range. If it does fall within the normal range, an exchange or return will NOT be accepted.

Shipping and any duties/ fees are the responsibility of the client.

What's Not Covered

Your jewelry is meant to be cherished, but some natural wear is expected over time.

This warranty does not cover:

  • Normal wear and tear (surface scratches, fading, natural resin aging, chain breakage due to use)
  • Chain discoloration or tarnishing from exposure to water, perfume, chlorine, or skincare products
  • Damage caused by impact, chemicals, or improper storage
  • Lost, stolen, or altered jewelry
  • Replacement of inclusions and elements

If a chain or setting issue appears within 3 months due to a supplier or production fault, it would be visible early on, and of course, I'll always make that right.

Resin & Stone Care

Each stone is sealed and finished to be durable, but like glass or gemstones, it can scratch if rubbed against hard surfaces.

If your stone becomes scratched within the first 6 months, please reach out - I can repolish it for you once during the warranty period at no charge (shipping and duties not included).

How to Start a Claim

If you ever have an issue, please email info@lovemandy.ca with:

  • Your order number (please keep this for your records)
  • A photo or short video of the issue
  • A brief description of what happened

I'll respond within 1-3 business days to guide you through the next steps.

Keepsake Materials (Inclusions)

Please note: I cannot replace the inclusions (ashes, pregnancy tests, hair, flowers, etc...) once used in your piece, as they are irreplaceable. Any repairs will be made using the preserved material I have on file (such as powdered milk) or we can re-make the stone for you, although you might need to send more keepsake inclusion.

Jewelry Care Guide

Every keepsake comes thoughtfully package with a microfiber pouch for safe storage, a polishing cloth, and a jewelry care guide to help you keep your piece looking beautiful for years to come.

Please note: while Gold filled jewelry is durable and made with a thick layer of real gold, some individuals with highly sensitive skin or unique body chemisty may still experience a reaction or faster wear over time. This is uncommon but can occur with any non- solid gold material.
This isn't a reflection of quality, but simply how our bodies naturally react to certain metals.

For full details and care tips, visit the Jewelry Care Guide